Privacy Policy

This Privacy Policy notice is served by Polsino Tech Limited trading as VanHelper, with its registered address at The Oaks Mill Farm ‎Courtyard, Beachampton, Milton Keynes, Buckinghamshire, England, MK19 6DS and company ‎number: 12262649 regarding the Website: www.vanhelper.com.

This policy aims to explain how VanHelper controls, processes, handles and protects personal information. If a User does not agree to this policy, they may wish to cease viewing or using this Website and refrain from submitting any personal data to us.

1. Definitions

  • “Website” refers to: www.vanhelper.com
  • "We", “VanHelper” refers to the business: Polsino Tech Limited T/A as VanHelper.
  • "User" refers to the person(s) using this Website.
  • "Removal Services" means the transport of item(s) from a pick-up location to a drop-off location. This ‎may include assisted loading and unloading onto a transport vehicle.
  • “Service Providers” means the providers of the Removal Services that are registered on the VanHelper Website.
  • “Customers” means the end-users of the services provided by the Service Providers.
  • "GDPR" means the General Data Protection Regulation (UK-GDPR).
  • "ICO" means the Information Commissioner's Office.
  • "Cookies" means small text files stored on a browser.

2. Processing personal data

VanHelper is registered with the ICO under the Data Protection Register. The registration number is: ZA576877.

Information VanHelper collects from Service Providers:

Full name, address, email, phone number, company name, company website URL, personal identification, company insurance information, IP address, and browser information.

For what purpose does VanHelper collect this information?

VanHelper uses this information to identify each Service Provider that sign-up to the Website and to create an account for the Service Providers on the VanHelper system.

VanHelper may store the IP address and browser information to record a visit. It may also be recorded by Google Analytics if a User has permitted analytics in their cookie consent.

Why is this information necessary?

VanHelper requires the information to verify the Service Providers as legitimate businesses and people.

Specific information such as full name, company name and phone number is shared with the Customers to allow direct contact between Service Providers and Customers.

How is the information processed?

VanHelper will share a Service Provider's full name, company name and phone number with the Customers when the Service Provider purchases a lead.

VanHelper will store the information listed to identify the Service Providers and use this information to improve our services.

VanHelper will publish the company name, company insurance information and company website URL on the VanHelper Website in the form of a public profile page to promote the Service Providers.

VanHelper may share the personal identification with TrustID to screen and confirm whether the document is valid.

Who will we share this information be shared with?

The full name, company name and phone number will be shared with the Customers.

VanHelper might share personal identification documents with TrustID to verify the submitted document's authenticity.

Information VanHelper collects from Customers:

Full name, email, pick up address, drop off address, phone number, IP address, and browser information.

For what purpose does VanHelper collect this information?

VanHelper uses this information to identify each Customer and to establish the basic premise of a quote request.

VanHelper may store the IP address and browser information to record a visit. It may also be recorded by Google Analytics if a User has permitted analytics in their cookie consent.

Why is this information necessary?

VanHelper requires the information to verify the Customers as legitimate people.

Specific information such as full name, email, pick-up address, drop-off address, and phone number is shared with the Service Providers to allow direct contact between Customers and Service Providers and to form an initial estimation of the quote.

How is the information processed?

The information is stored on VanHelper's database and only shared with Service Providers.

Who will this information be shared with?

VanHelper will share the information with Service Providers.

3. Named 3rd parties

VanHelper uses the following 3rd parties as part of its business operations:

Name Description
PayPal Payment service provider
Google Recaptcha Spam prevention service
Google Analytics Web analytics service
Amazon AWS Hosting and infrastructure
Private Email Email service provider
TrustID Photo ID verification service

4. Individual rights

User's rights under the GDPR:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • the right not to be subject to automated decision-making, including profiling.

Users also have the right to complain to the ICO if they feel there is a problem with how VanHelper handles personal data. We recommend that Users first contact VanHelper directly to allow us to resolve any concerns.

5. Subject Access Requests

We handle Subject Access Requests in accordance with the GDPR. This means that a User can ask VanHelper for the personal data VanHelper holds and request a copy of it.‎

All Subject Access Requests should be made in writing and sent to support@vanhelper.com.

Typically there is no charge for a Subject Access Request. However, if a request is ‎manifestly unfounded or excessive (for example, a User makes repetitive requests), VanHelper may charge a ‎fee to cover the administrative costs of responding.

We will respond to a Subject Access Request within one month of receiving it. If a Subject Access Request is more complex due to the amount of data we need to gather, it may take up to three months from receiving a Subject Access Request for VanHelper to respond.

6. Cookies

When you visit websites, a small text file called a "cookie" is usually placed on your device. Cookies are used by websites to help remember and identify you when you return to a website. Such cookies can be "persistent" or "session". Persistent cookies will remain on your device after closing your browser, whereas session cookies are removed as soon as you close your browser.

Cookie categories

Essential cookies

These cookies are essential to enable the core functionality of our Website, such as security, network management, and accessibility. You can set your browser to block these cookies. However, this may affect how the website functions.

Analytics cookies

These cookies allow us to analyse how our visitors use the Website. We acquire this information to measure and improve our Website's performance, to understand which pages are most popular, and to see how visitors navigate the Website.

Cookies on VanHelper

Cookie origin Category Purpose
VanHelper Essential User Session ID for the purpose of session tracking.
Amazon AWS Essential Load Balancer for the purpose of session tracking.
Google ReCaptcha Essential Recaptcha for the purpose of spam protection.
PayPal Essential Payment provider for the purpose of providing payment services.
Google Analytics Analytics Analytics data for the purpose of gathering statistics on the behaviour of Users on the Website.

Managing cookies

Most modern browsers allow cookies to be managed on devices. Users can navigate to the “Help” section within a browser and search for “Manage cookies” to find out how. Please note that modifying these settings may affect the service and access of VanHelper and other websites.

Users can opt to manage cookies with the following methods:

  • Set cookie preferences directly on VanHelper.
  • View cookies and delete them individually.
  • Block third-party cookies.
  • Block all cookies.
  • Delete cookies when closing the browser.

7. Data security and retention

All personally identifiable information is stored securely within the EEA.

We retain your data for up to 3 years after the last log in. Any inactive accounts will have their personally identifiable information deleted or anonymised after that time.

8. Contact

Email address: support@vanhelper.com

Telephone: 0333 050 7117 Mon - Sun: 9am to 6pm

Data Protection Officer: Joe Chan, joe.chan@vanhelper.com

Get your quotes for removal service

Choose the service you need and start getting removal quotes directly from professional companies

Removal experts

VanHelper only works with the best removal companies across the UK to deliver a seamless experience from door to door.

Equipped with the right tools for the job and with years of experience behind them, we are confident that you will get the 5-star removals service you deserve.

removal van

Save money

VanHelper helps you find the best deals by searching through many local removal companies in your area to get the lowest price available.

We achieve this by searching for relevant companies and reaching out to them on your behalf with details of your move.

wallet

Save time

Don't waste time calling multiple removal companies only to find out they are unavailable or too expensive.

Submit just one simple quote request and get up to 6 quotes in one go.

phone