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Frequently Asked Questions
Does VanHelper provide the removal service?
No, VanHelper is a website that connects independent House Removal and Man & Van businesses with customers. We are a technology company and do not own any vans or provide removal services.
Is there a booking fee?
No, VanHelper does not charge customers any booking fees. Quote requests are free for customers. Any charges will only occur directly between customers and removal companies if a quote is accepted.
Am I obligated to accept a quote?
No, all quotes are non-obligatory. You are free to accept or reject any quote provided via VanHelper.
What happens after I have requested quotes on VanHelper?
Once the request is made, you will receive a confirmation email. VanHelper will match your request with up to 6 local removal companies, and they will contact you shortly, usually within 24 hours.
How can I cancel my booking?
If you would like to cancel your booking, please get in touch with the removal company from which you have accepted the quote.
Why is my postcode not recognised?
VanHelper always endeavours to have our systems updated with the latest postcodes. If we cannot find your postcode, please use a nearby postcode and mention your actual postcode in the comments section on your quote request.
What other services can removal companies provide?
On top of the simple removal services, VanHelper can also help you find companies that provide furniture dismantling, furniture assembly, packing and cleaning.
How can I recover access to My Quotes Page?
You can use our recover quotes feature. Simply enter the email address you used, and you will receive a link to recover your quotes.
What if the removal company is late or does not show up?
In the unlikely event you encounter a problem with your booking, please get in touch with the removal company directly. If this does not resolve your issue, please contact support@vanhelper.com or call us on 0333 050 7117 for assistance.
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Get your quotes for removal service
Choose the service you need and start getting removal quotes directly from professional companies
Removal experts
VanHelper only works with the best removal companies across the UK to deliver a seamless experience from door to door.
Equipped with the right tools for the job and with years of experience behind them, we are confident that you will get the 5-star removals service you deserve.
Save money
VanHelper helps you find the best deals by searching through many local removal companies in your area to get the lowest price available.
We achieve this by searching for relevant companies and reaching out to them on your behalf with details of your move.
Save time
Don't waste time calling multiple removal companies only to find out they are unavailable or too expensive.
Submit just one simple quote request and get up to 6 quotes in one go.
